Shopping:
Is it mandatory to create an account with TNG to shop?
No, but it is advisable to create an account as it comes with host of benefit like a sign up gift voucher of Rs.500 and you will get weekly updates on Email of our new collection. Plus is FREE!!!
Payments:
What are the payment options available at TNG?
The payment options we support are:
- Credit card
- Debit Card
- Net banking
- Cash On Delivery
We provide option of CCAvenue payment gateway which process all credit card and net banking transactions over secure encrypted connection
Do you provide Cash On Delivery (COD) payment option? How can I buy using COD option?
Yes, TNG offers option to pay cash on delivery of products.
Here are steps to place order using COD option:
1. you can select 'Pay Cash on Delivery' option while placing the order.
2. You will be requested to provide your mobile number for verification.
3. Once your mobile number is verified, your order will be automatically placed and an email will be sent to you.
4. On receiving your consignment, pay the invoice amount in cash to the courier delivery person.
Terms & Conditions for Cash On Delivery (COD) payment
- 1. COD is available for orders above Rs. 300 and below Rs. 5000
- 2. Your delivery address should be under serviceable network of our courier partner. Please enter correct pin code only to ensure delivery.
- 3. Please pay in cash only and do NOT offer cheque or DD to the courier staff.
- 4. Please do NOT pay for any additional charges i.e. octroi etc. to courier staff. Your invoice amount is inclusive of all charges.
- 5. Cancelling your COD Order: Once your mobile phone is successfully verified your order will be automatically placed.
If you want to cancel the order, please do so within 10 hours of placing it, post which it will processed and shipped.
What should I do if my payment fails while purchasing a product?
In case of successful payment, you will receive an email confirmation from TNG. In case of payment failure, please retry ensuring:
- Information passed on to payment gateway is accurate i.e. account details, billing address, password(in case net banking)
- Your internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 24 hrs. You can get in touch with Customer Care with your order number or email on contactus@tngstation.com for any clarifications.
Shipping:
What are the shipping charges on TNG products?
TNG offers free shipping within India on all products above Rs 200. For international orders appropriate shipping cost is charged.
Are there any hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive and all taxes are included with the list prices.
Can I change my shipping address after I have placed an order?
No, we don’t allow editing of address once the order is placed.
How long will it take to receive the ordered products?
We attempt to process every order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending upon your location within India, post ordering this should take overall 5-7 days to get delivered.
What will be the mode of delivery?
Tng has partnered with various courier companies for shipment of products in India and Abroad . Depending upon your location and reach.
Does TNG ship internationally?
Yes, we do ship internationally to all major countries. Appropriate shipping cost will be charged for the same.
In case any international order is refused by customer after the order is shipped, TNG reserves the rights to refund consignment.
